Head of Yahoo! Sports apologizes for fantasy site’s malfunction

New excuse: Yahoo! Sports wasn’t working

If you had problem with your fantasy lineup this morning on Yahoo!, the head of Yahoo! Sports sends an apology.

This comes a little over 12 hours since the fantasy site failed to load and fantasy football owners who waited until the last minute were scrambling.

Luckily for me, I had my lineup ready. But I did try to check my lineup and was left with pages that didn’t load. I am glad that the head of Yahoo! sent this apology but the timing was just so bad.

Here’s the full letter sent via email to all fantasy users:

Dear Yahoo! Fantasy Users,

I want to sincerely apologize to all of you about today’s Yahoo! Sports Fantasy outage. As the head of Yahoo! Sports and as a Yahoo! Sports fantasy player myself, I am disappointed that we failed all of our fans today. Our first priority is having the best experience for our users, and today we fell short.

The outage started around Noon ET (awful timing we know) and while our team was on it immediately we are still working on various pieces. Our team is continuing to work on identifying and resolving the root cause. We have restored full functionality on the website, and we’re working for a final fix for our mobile apps. Currently data and scores can be viewed but for now you cannot make transactions or change line-ups from the apps.

We will also use today as an opportunity to improve our set-up so that we hopefully never have an outage like this again. Our fantasy commissioners and players are our biggest priority – we pride ourselves in being able to offer our users with the best fantasy sports experience possible and we take our job to deliver that to you very seriously. Rest assured we will work hard to make sure we continue to deliver on that commitment.

Thanks for playing with us and your patience today,

Ken Fuchs
Head of Yahoo! Sports

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